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1. What do I do if I have lost my COVID-19 vaccination card?

Contact your vaccination provider directly to access your vaccination record.

If you can’t reach the vaccination provider, contact your state health department’s immunization information system. You can find state IIS info here. Arkansas

Call: 800.574.4040

Web: https://www.healthy.arkansas.gov/programs-services/topics/immunizations

Email: Immunization.HelpDeskRegistry@arkansas.gov

2. If I have done contract labor in Fayetteville, do I qualify for the incentive?

Yes. You will need to provide supporting documentation to assist the City in validating that you are employed to work within Fayetteville, such as an invoice for work completed at a Fayetteville address during the qualifying time period (August 17 through October 15, 2021).

3. I received my first dose of vaccine before August 17, but will receive my second dose between August 17 and October 15, do I qualify?

Yes, as long as you live or work in Fayetteville, you will qualify for the incentive after you receive your second dose of one of the two-dose vaccines,

4. What type of photo ID can be used to claim my payment?

A driver’s license, Arkansas state ID card, passport, military ID, or green card are all acceptable forms of photo ID.

5. Can I send someone else to pick up my incentive payment?

No. You must come in person and show your photo ID to receive your payment. Parents may pick up payments on behalf of children in their family under the age of 18.

6. I received my vaccine before August 17, but my child was vaccinated within the eligibility period. Can I still claim incentive payment(s) on their behalf?

Yes. If you live in Fayetteville, have met the proof of residency requirements, and submit your child’s COVID-19 vaccine card.

7. When is the last day I can apply for an incentive?

Monday, November 1, 2021, is the last day to apply.  

8. How old do I have to be to apply for the incentive?

You must be 18 years of age on or before the date of your application to be eligible to apply on your own behalf. Parents or guardians must apply on behalf of children under age 18.

9. How can I apply if I do not have an internet-ready device?

I you do not have internet access at home, or if you need assistance completing the online form, you may visit the City of Fayetteville’s Business Office at 113 W. Mountain Street to complete your form at a public kiosk.

10. What if I have permanent residence in Fayetteville but attend college in another City/State?

If you are a permanent adult resident of Fayetteville (18 or older), you must be able to appear in person at Fayetteville City Hall with a photo ID to claim your incentive payment by November 1, 2021.

11. Are college students attending class in Fayetteville eligible for the incentive?

Yes, if you are attending college classes in person in Fayetteville you are eligible to apply for the incentive. You will need to provide a copy of a current student ID and documentation that verifies you are currently enrolled in college classes in Fayetteville.

12. After I have completed my application, how long will it be before I can pick up my incentive payment?

Please allow 72 hours for City staff to review incentive requests. Once a request is reviewed, applicants will be notified (generally via email or text) on the status. Approved requests will receive communication on how to pick up the incentive. Denied requests will be provided information on how to resubmit an application.  

13. If I work in Fayetteville but live somewhere else is my child eligible for the incentive?

The incentive is for those who live in Fayetteville or work in Fayetteville, if a minor lives in Fayetteville or works in Fayetteville they are eligible.

14. How do I apply if I live in Fayetteville, but have no permanent address?

The City's Community Resources staff will be available to assist eligible persons to apply for the incentive payment at the following days/locations.  All dates will be from 2 to 3 p.m.

• Tuesday, Sept. 21:  Salvation Army, 219 W. 15th St.
• Tuesday, Sept 28: 7hills Homeless Center, 1832 S. School Ave.
• Tuesday, Oct. 5: Genesis Church, 205 MLK Jr. Blvd.
• Tuesday, Oct. 12: Salvation Army, 219 W. 15th St. 
• Tuesday, Oct. 19: 7hills Homeless Center, 1832 S. School Ave. 
• Tuesday, Oct. 26: Genesis Church, 205 MLK Jr. Blvd.