FOR IMMEDIATE RELEASE
October 5, 2015
Contact: Cheryl Partain
Utilities Financial Services Manager
Finance & Internal Services Department
cpartain@fayetteville-ar.gov
City to Implement New Online Utility Bill Payment System
FAYETTEVILLE, Ark. — The City of Fayetteville will implement a convenient, user-friendly, and secure online utility bill payment system for its utility customers on Tuesday, Oct. 13.
This new mobile-friendly website allows customers to securely save payment information, sign up to receive bill reminders via email, and schedule automatic payments from a checking account or credit card. Other features are:
• A “Pay Now” option that allows for quick payment without having to register an account
• Registered account enhancements that include:
o view and pay multiple accounts at once
o view payment history
o view past billing statements.
Additionally, the City will implement a new automated phone payment system with an easy-to-use call flow and features such as quick account balance and payment with a credit card, debit card, or E-Check.
“We are excited about these changes and the additional options our customers now have to pay their utility bills. This system reflects our commitment to providing a superior customer service experience,” said Cheryl Partain. “We recognize that customers want flexibility, accessibility, convenience, and a user-friendly experience without sacrificing security. We believe the new system delivers these features.”
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