Transaction Tips:

• Visa, MasterCard, and Discover are accepted for online e-payments. The city does not accept American Express payments.
• Utility bills can also be paid using Automatic Bank Draft (ACH) payments, or over the phone.
• Partial payments are accepted on invoices with multiple line items.
• All single-line item invoices must be paid in full.
• After a payment has been made, you will receive a confirmation email. Please ensure that you enter a preferred email address when creating your account.
• You may always visit the online billing system history page to review past payments.
• You must have a payable amount due before you can make a payment. Pre-payments are not accepted.
• Automated payment reminders are available for utility billing.
• Customers with a valid invoice account number and a valid payable invoice can add an invoiced account online.
• There are a select few customer invoice accounts that cannot be paid online via credit card. These are:
  • Court order restitution
  • Contract customers
  • Solid waste franchise holders
  • Recycling commodity buyers
  • Retired employee insurance co-payments
  • Parks / development services fees
  • Major parking lot lease customers