Utility Billing

COVID-19 and Water Safety

In response to questions and concerns about whether the COVID-19 pandemic could affect the continuity of water service to Fayetteville residents, businesses and institutions, the Fayetteville Utilities Department wants to reassure our customers that we have been and continue to take steps to ensure our core mission of delivering safe, reliable water continues uninterrupted.

We are following the guidelines provided by the Centers for Disease Control and the Arkansas Department of Health in responding to COVID-19 in our service area. Safety and reliability are our top priorities. We recognize that many in our community are concerned about the financial impacts of this emergency. During this time, we will not discontinue water service for delinquent accounts.

You can continue to drink and use tap water. There is no evidence that coronavirus is transmitted through drinking water. Beaver Water District’s treatment method, which uses filtration and disinfection, removes and inactivates viruses, including the one that causes COVID-19. For more information about COVID and our national water supply, visit EPA.gov/Coronavirus.

City Hall is currently closed to the public, and in-person payments for bills and invoices are not available at this time. The payments office will continue to be staffed, and they will process payments and reports as usual. Customers may use drop-boxes outside of City Hall (check or money order only) and continue to make payments through the mail or electronically through the city’s payments page here. Requests for new service can be made by phone or by email. For new service contact information, please go here.

The City of Fayetteville is working to keep residents informed of our ongoing response to the coronavirus pandemic. For regular updates, visit fayetteville-ar.gov/covid19.

Tim Nyander                                                                                                                                        Utilities Director                                                                                                                                City of Fayetteville

The City of Fayetteville Utilities Financial Services Division has migrated all online credit and debit card utility payments to a new payment website called eUtility, and disabled our former service as of January 2, 2020. To use the new system: 

  • Set up a new login and password on the new eUtility system 
  • The E-Check payment option will no longer be available when paying online. If you have automatic echeck payments set up in the previous system, you will need to set up a new schedule for debit or credit card payments through eUtility or enroll in Automatic Bank Drafts (ACH).
  • Instructions are below for new ACH enrollments. PLEASE NOTE:  Existing ACH customers are not affected by the change.  
  • Remember:  If you set up new scheduled payments in eUtility, be sure to disable your previously scheduled payments in the old system.  Click here for a how-to guide. (pdf)
Click here to set up your e-Utility username & password, or to pay your bill using eUtility.

Using the eUtility Payment System

Click here to view the eUtility User Guide (pdf).

  • You will need to set up a new username and password the first time you use eUtilityYou will need the account number and full account name, both found on your utility bill, to set up an eUtility account.
  • eUtility accepts Visa, Mastercard, and Discover credit or debit card payments only. You may set up scheduled payments using your debit or credit card in eUtility, or enroll in automatic ACH bank draft payments (see "Automatic Bank Drafts" below).  
  • Scheduled recurring credit card payments in eUtility will process automatically on the due date. If you have a balance due when signing up for eUtility, a one-time payment of the balance due is required to keep your account current.
  • Once you have set up your username and password, eUtility will allow you to view your water usage, pay your utility bill either by making a one-time payment or utilizing recurring debit/credit card payments, and view past bills. You may also sign up for paperless billing!

Automatic Bank Drafts (ACH)

If you already have ACH direct deposit set up, you are not affected by this change, and no changes will be made to your account.

To set up automatic payments made directly from your bank account, fill out the ACH form (available here) and submit it, along with a voided check, to the Utilities Financial Services Division.  You may submit these materials in person, by mail, via fax, or scan the documents and send them by email. This step is only required for new ACH requests, existing ACH payments are not affected by the online payment system change.

  • In Person or by Mail: Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, AR  72701
  • Via Fax:  479-575-8317
  • By Email: utilitybill@fayetteville-ar.gov

Pay by Phone

To pay by phone, call 844-719-3598 or 479.521.1258, Option 1. You will need to have your utility account number handy. Phone payments can be made with Visa, Mastercard, or a one-time check payment. 

Pay by Mail or in Person

You may mail or drop off your payment here:  

Utilities Financial Services
113 W. Mountain Street
Fayetteville, AR  72701