About the Citizen Self-Service (CSS) Portal

Click here to access the Citizen Self-Service portal

Note: 

When searching for invoices, you must enter the entire invoice number in this format: INV-YEAR-Number. 

Example:  "INV-2020-0000xxxx"

Overview

EnerGov™  is the City's web-based system for handling applications and payments for Planning, Engineering, Building Safety, Business Licensing, Alcoholic Beverage and HMR/Supplemental Beverage. 

To begin using the system, please visit the Citizen Self-Service Portal, and create a login profile to register. The system will automatically route materials to the proper City departments for review and allow the applicant to track the progress of their submittal.  

The Citizen Self-Service (CSS) portal will:

  •  Guide users step by step through the application process online.
  •  Manage multiple applications in one online destination.
  •  Apply and manage submittals.
  •  Schedule, cancel and view inspection status.
  •  Submit necessary documents, view, print permits, plans and other documentation.
  •  The ability to make online payments associated with their submittal.   

The CSS portal allows both eCheck and credit card payments (except for American Express) for your convenience. Credit card payments are subject to a 2.95% Transaction Service Fee ($2.00 minimum fee). This fee was approved by City Council on May 19, 2020.

For more information, please call 479-575-8233.

Citizen Self-Service (CSS) portal Guide and Tutorials