Utilities 

NOTICE: Service shut-offs for non-payment will resume JULY 1, 2021.
Payment plans for past-due balances are available. To avoid interruption of service, customers in need of special payment arrangements must call the Utility Financial Services customer service department at 479-521-1258 to set up a payment plan by July 1, 2021.

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The Utilities Department is composed of 4 major divisions with a common goal of providing vital city services to the citizens of Fayetteville.
These divisions operate and maintain every aspect of water supply and treatment, including administration, wastewater collection and treatment, and drinking water supply and distribution. The Utilities Department is an integral part of the City's organization. We strive to provide maximum customer service, operating without the constraints of a governing utility board. To ensure operations are efficient and effective, the Utilities Director answers directly to the City's Chief of Staff and Mayor, and relies upon the City Council to regulate guiding ordinances, resolutions, and funding approval.

Dedication to Service


The Utilities Department's highly trained City employees and contracted employees from Jacobs Engineering, the company that manages the City's wastewater facilities, work hard to provide you with the best service possible. These employees are front line in public safety and environmental protection, ensuring our water is safe to drink and wastewater is treated to very strict standards. We are dedicated to continual improvement in every area of our organization - from customer service to operations.