Utilities: Water and Sewer

Notice of Disconnections for Overdue Backflow Prevention Assemblies

Disconnections for customers who are noncompliant with State and City codes for backflow prevention assembly inspection and testing will begin on Aug. 1, 2022. Customers who are at risk for disconnection have received recurring phone and mail notifications from the City advising of their noncompliant status beginning in April 2022. 

In accordance with State of Arkansas plumbing code, City of Fayetteville Code §51.146 and its amending Ordinance 5970 requires annual inspection testing and documentation from residential and commercial customers with backflow prevention assemblies. 

A backflow prevention assembly is an approved, testable device that uses valves to prevent potential contaminants from flowing into the drinking water system.  Learn more about backflow prevention and its importance in ensuring safe water. 

For more information please call 479-575-8382 or backflow@fayetteville-ar.gov.

The Utilities Department is composed of four major divisions with a common goal of providing vital city services to the citizens of Fayetteville.

These divisions operate and maintain every aspect of water supply and treatment, including administration, wastewater collection and treatment, and drinking water supply and distribution. The Utilities Department is an integral part of the City's organization. We strive to provide maximum customer service, operating without the constraints of a governing utility board. To ensure operations are efficient and effective, the Utilities Director answers directly to the City's Chief of Staff and Mayor, and relies upon the City Council to regulate guiding ordinances, resolutions, and funding approval.

Dedication to Service

The Utilities Department's highly trained City employees and contracted employees from Jacobs Engineering, the company that manages the City's wastewater facilities, work hard to provide you with the best service possible. These employees are front line in public safety and environmental protection, ensuring our water is safe to drink and wastewater is treated to very strict standards. We are dedicated to continual improvement in every area of our organization - from customer service to operations.

Low-Income Household Water Assistance Program

This federally-funded program helps qualifying Arkansas residents pay for water and wastewater bills. Learn more about the Low-income Household Water Assistance program and find links for eligibility requirements and frequently asked questions.