Insulate all exposed pipes located outside or in unheated areas (garages, attics, basements, crawlspaces, etc.)
Cover foundation vents
Remove garden hoses from outside faucets and insulate faucets (Styrofoam covers can be purchased at home improvement stores.)
Winterize irrigation systems during the winter to prevent freezing and damage
Ensure water meter lid is properly seated and covering meter box
In Sub-Freezing Weather
Keep your home temperature set no lower than 55 degrees
Let water drip slowly from inside faucets, especially if the sink is adjacent to an outside wall
Open cabinet doors underneath sinks to expose the plumbing to room temperature
Close garage doors
If a washing machine is in an unheated area, shut off water to the machine
Winterize irrigation systems at home and at businesses to prevent system damage and leaks turning to ice in public spaces
When no one will be in a building for several days or longer
Leave heating system on a low setting (no lower than 55 degrees)
Open cabinet doors underneath sinks to expose the plumbing to room temperature
Remove garden hoses from outside faucets and insulate faucets (Styrofoam covers can be purchased at home improvement stores.)
If your suspect your pipes are frozen
Use a hair dryer or rags soaked in hot water to thaw lines; do NOT use open flame
Water is usually available in at least one faucet, check other faucets for running water
If there is no water coming from any or your faucets, there may be a problem with your meter or an outdoor supply line. Please contact Fayetteville's Water/Sewer Operations office to report the issue. Call 479-575-8386 (Monday - Friday, 7:30 a.m. - 4:00 p.m.). The after-hours phone number is 479-587-3555 (Fayetteville Dispatch)
Help for burst pipes
If able, shut of the supply valve at the location (sink, washing machine, etc.)
If needed, the service valve to the home / business can also be shut off (usually by the regulator or water heater)
To shut off water at the street, please contact Fayetteville's Water/Sewer Operations office at 479-575-8386 (Monday - Friday, 7:30 a.m. - 4:30 p.m.). The after-hours phone number is 479-587-3555 (Fayetteville Dispatch)
