Parking Master Plan: Downtown & Entertainment District Parking & Mobility Study
The City of Fayetteville is invested in improving how residents, employees, and visitors travel around Fayetteville - whether you drive and park, bicycle, walk, or use public transit.
In 2016, the City partnered with a consulting team, Nelson\Nygaard, to prepare a comprehensive Mobility Plan. You can learn more about the plan here, explore the Existing Conditions Factbook, or view interactive maps from stakeholder workshops.
As parking is a key element of a multimodal transportation system, Nelson/Nygaard has completed a dedicated Parking study and offered subsequent parking management strategies and recommendations. Fayetteville's long term success will be supported by an effective parking management plan that helps to strategically maximize existing parking assets while preparing for future growth.
Key Recommendations of the Parking Master Plan:
Streamline Signage for User Clarity:
- Implement consistent signage and wayfinding for parking:
- Pursue City-sponsored and standardized signage at privately-owned and publicly-accessible lots
Improve Multimodal Infrastructure
The compact nature of the Downtown and Entertainment Districts can further be enhanced by multimodal improvements that will make the core areas of the districts more walkable, allowing parking demand to spread more easily to underutilized areas, while encouraging more pedestrians, bicyclists, and transit users throughout downtown.
Treat Parking as a Customer Service
The goal of a well-managed parking system should be to serve its customers, not to make money or inconvenience its users. To clarify this sentiment, the City can make some key changes that will improve overall perception:
Increase Publicly Accessible Parking Supply
- Pursue partnerships with private parking lots
- Add on-street parking where possible
Implement Current Parking Technology to create a more user-friendly customer and visitor parking experience.
- Expand pay-by-phone to the Downtown Business District and privately-owned lots
- Provide more payment options
- Integrate parking-availability data into multiple web-based platforms
- Pursue pay-by-plate systems to allow for prepayment
Improve Event Parking Management
- Bundle event parking with ticket purchases
- Provide more payment options at point of entry
- Explore valet parking services
Prepare for Future Development
- Pursue and broker shared parking agreements
- Adopt Transportation Demand Management (TDM) measures where appropriate.
Implement Responsive Pricing
Responsive Pricing uses the cost of parking to achieve ideal parking availability by setting the cost of parking to allow users to pay more for the most desirable spaces and less for spaces that are less convenient. Industry standards for “optimal” availability levels are no less than 15% per block face for on-street spaces and 10% per lot or facility off-street. At these targets, parking is well used but availability remains, so customers can find parking anywhere they go, including the most convenient and desirable spaces. As a result, prime spaces are typically more expensive, and remote spaces are cheaper or even free.
Create a Residential Parking Benefit District that reinvests parking revenues accrued in residential areas directly into those areas.
What is the Current Status?
Implementation of the Parking Master Plan is currently in Phase One: April, 2018 - December, 2019.
- Train parking enforcement officers as parking ambassadors to promote a friendly and informative customer service approach to enforcement. COMPLETE
- Coordinate with Walton Arts Center and TheatreSquared to implement pre-paid parking bundled with ticket purchase. COMPLETE
- Explore the viability of valet parking. ONGOING
- Update enforcement software and hardware to system that allows real-time access to support friendlier enforcement methods. COMPLETE
- Implement ability to take credit card payment in the field for event parking. IN PROGRESS: Estimate end-of-year implementation.
- Implement permitting system that expands permit options and time frames and gives end-users control. ONGOING Estimate first quarter 2020 implementation.
- Research options for expanding mobile parking apps in private lots and Downtown Business District. ON HOLD - Rate determinant.
- Redesign signage for consistent, easy to understand rate information for publicly owned lots. Identify areas to install additional parking wayfinding signage. IN PROGRESS. Complete wayfinding signage installation by end of the year.
- Identify pedestrian improvements needed to connect parking facilities (with Transportation and Engineering departments). To be prioritized as part of the 2019 Bond projects.
- Study feasibility of shuttle to remote parking and work with transit providers to determine potential routes. ONGOING
- Develop a communication and outreach plan for parking constituents. Partner with Dickson Street Merchants Association and Experience Fayetteville on communications efforts centered around parking and downtown experience. IN PROGRESS AND ONGOING
- Add additional on-street parking by converting portions of restricted Residential-Only parking along Locust Avenue and LaFayette Street and portions of Paid-Only on-street parking along Vandeventer Ave., Lafayette Street, and Church Ave to Mixed-Use parking. This allows increases the supply of public parking for area businesses and increases the number of spaces where residential permits are valid. COMPLETE. View ordinance here. View the 9-17-2019 presentation to Council (pdf)
- Begin shared parking agreement negotiations with owners of underutilized private lots. Install consistent signage in private lots and add to database as agreements are made. ONGOING
Parking Study Documents & Presentations:
The City, our consulting team, and a host of community stakeholders have been working since Spring 2016 to build this master plan. Read through the documents below to learn about the past, present, and future of parking in Fayetteville:
- Existing Conditions Factbook - Spring 2016
- Mobility Plan Update - Fall 2016
- City Council Parking Study Results - May 2017
- Phase 1 Implementation Plan - March 2018
- Fayetteville Parking Strategies - August 2017
- Fayetteville Parking Appendix - August 2017
- Ordinance Amending the Residential Parking Permit Program for the Entertainment District - September 2019
- South Wilson Park Residential Parking Analysis - September 2019