Office of Professional Standards

Citizen Compliment Procedure

Citizens who want to recognize the good service of an employee at the Fayetteville Police Department may do so by completing this compliment form. This compliment form must be printed and brought to the Fayetteville Police Department, which is located at 1800 N. Stephen Carr Memorial Blvd., Fayetteville, AR 72704. 

To complete a compliment form online and have it automatically submitted to the Fayetteville Police Department, click here: Public Comment Form.

Citizen Complaint Procedure

The Fayetteville Police Department believes the public has a right to expect efficient, fair and impartial law enforcement. Occasionally, citizens may have an interaction with an employee that lowers the esteem of the entire department in their eyes. For such occurrences we have a mechanism in place for citizens to file complaints. A complaint may be logged any time day or night by calling the police department, asking to speak to the supervisor and voicing the complaint. Citizens may also fill out a complaint form. 

This complaint form must be printed and brought to the Fayetteville Police Department, which is located at 1800 N. Stephen Carr Memorial Blvd., Fayetteville, AR 72704. To complete a complaint form online and have it automatically submitted to the Fayetteville Police Department, click here: Public Comment Form.

All complaints are initially directed to the Chief of Police. Complaints of a less severe nature may be given to the employee's supervisor for investigation, and more serious complaints are investigated by the department's Office of Professional Standards. 

Actions

The Office of Professional Standards is comprised of officers selected due to their previous performance and high degree of investigative skills. Each complaint is thoroughly investigated and should be completed within 30 days of assignment. At the conclusion of an investigation, one of the following dispositions must be given:

• Unfounded - The act complained of did not occur
• Exonerated - The act occurred, but was justified, lawful and proper
• Not Sustained - Insufficient evidence was available to prove or disprove the allegation
• Sustained - The act did occur and constitutes misconduct

Notification

Complainants will be notified in writing of the disposition of the complaint within 14 days of the resolution of a complaint.