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Frequently Asked Questions
Downtown Square Area Parking
- I work downtown. Where can I park and not get tickets?
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The Parking Management office offers several parking programs for the employees in and around the Downtown Square. Permits can be purchased for use in the surrounding parks lots. Parking cards are used for both the Town Center Deck and the second level of the Municipal Parking Deck. Please call the Parking Management office at 479-575-8280 for availability and pricing.
- What do I do if the meter isn't registering time?
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If you park at a meter that does not register time when a coin is inserted, you may do one of two things. If you are can contact the Parking Management Office, (479-575-8280), while you are still at the meter, a Parking Ambassador or the Field Supervisor will be sent to assist you. If that is not possible, you must park at a different, operational meter. Otherwise, an expired meter ticket will be issued.
- What are the time limits for the meters?
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Several on-street meters near the Square are limited to a maximum of two hours to encourage turnover for customers and visitors.
The on-street meters a few blocks off of the Square have no time limits and are ideal for longer stays. The surface parking lots and public parking decks do not have time limits.
Information about rates and time limits is displayed on the meter screen.
- I'm only going to be parked for a few minutes. Can I park for free?
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You may park on-street for up to 15 minutes without paying the rate:
- The 2-hour on-street meters are equipped with sensors that will automatically detect your arrival time so that you may park for up to 15 minutes without having to interact with the meter.
- The long-term on-street meters do not have sensors but you can start your free 15 minute sessions by pushing any button on the meter upon your arrival.
- In the surface lots, simply enter your license plate at the pay station.
If your parking session is expected to last longer than 15 minutes, be sure to make payment accordingly.
- What types of payment are accepted at the meters and pay stations?
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Coin, credit/debit cards (Visa, Mastercard, and Discover), NFC, and mobile app payments (via the ParkMobile app or a mobile web browser) are accepted at all of the meters and pay stations.
Entertainment District Parking
- Is there any parking program for construction crews or others that do jobs in the Downtown Square and Dickson Street areas?
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Yes, the Parking Management Office does have temporary construction permits that may be purchased. The cost is $2.50 per space per day in the Downtown Square area and $5.00 per space per day in the Dickson Street area. Contact the Parking Management Office at 479-575-8280 or parking@fayetteville-ar.gov.
- How do service vehicles park in the residential area?
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Company vehicles must use a resident guest pass. For an extended stay, vendors may apply for a temporary hang tag through the Parking Management Office. These will be considered on a case-by-case basis.
- Are there any free parking spaces?
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Yes, there are many free spaces at some of the local churches except on Sundays. Also, there are hundreds of free public parking spaces after 6:00 pm and on weekends in the Downtown Square area. There are over 700 free spaces on street and in the parking lots, most of which are within a few blocks of Dickson Street.
- What happens if I leave my car overnight in the Entertainment District?
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Paid parking rates are enforced from 2 p.m. until 2 a.m. Rates will not be charged until 2 p.m. the following day. So you will have until 2 p.m. to return to retrieve your vehicle before incurring anymore charges.
Please note that this does not apply to the privately owned parking lots. - If the pay station screen is black, is the pay station working?
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Yes it is working. The pay stations have screen savers to conserve energy. Simply push any button on the front of the machine to light up the display and then follow the prompts.
- What types of payment are accepted at the pay stations?
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Cash, credit/debit cards (Visa, MC and Discover) and validations coupons are accepted at all of the pay stations. Please note: For cash payments, the pay stations DO NOT give change.
- Can I pay by phone for a number space in the Entertainment District?
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Yes, please refer to the Pay-by-Phone Parking category under Frequently Asked Questions for instructions on sign up and use. You can pre-register online or download the FREE mobile app by going to the PayByPhone Website.
- Do motorcycle patrons pay for parking?
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Yes, if they park their motorcycle in one of the designated motorcycle spaces, they only pay 50% of the parking rate. If they park their motorcycle in a regular parking space, they must pay the full parking rate.
- Can we park more than one motorcycle in a regular sized parking space?
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Yes, you must pay the full parking rate and all motorcycles must fit within the lines of the parking space.
- If I park my motorcycle in a regular parking space with another motorized bicycle, how can I tell if the space has been paid?
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You cannot tell what spaces have been paid, so you must ensure that there is time paid on your space. You can do this by either checking with the original parker or by paying for the space. If the time expires on the space, all vehicles within the space will be subject to a citation.
- Do bicycle and scooter patrons pay for parking?
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No, bicycles and scooters less than 70cc may park in the designated bicycle/scooter parking areas in the West Avenue parking lot, north of Dickson Street, for free.
- What's going to happen during events like Bikes, Blues, and BBQ?
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Parking fees may be waived during special events that are pre-approved by the mayor. Residential areas, however, will be off limits to parking for those that do not have a valid residential parking permit.
- Do I have to pay if I am temporarily loading/unloading my vehicle?
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No, vehicles loading and unloading are allowed 15 minutes to park and conduct business. They must turn on their vehicle emergency flashing lights and must be loading and / or unloading their vehicle.
Residential Parking
- What areas are eligible for Residential Parking Permits?
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Currently, Residential Parking Permits are available for residents of the Entertainment District and the Wilson Park South Neighborhood District. A map of each area can be found on the Parking website.
- How do I get a residential parking permit?
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You can download the instructions and enrollment form from the Parking website. The Enrollment Form can also be completed online. You may also obtain forms at the Parking Management Office located at 416 W. Spring Street.
- What documents do I need to present to obtain a residential parking permit?
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A current vehicle registration for the vehicle that the permit will be issued to, one form of proof of residency, and a completed enrollment form.
- What are the acceptable forms for proof of residency?
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Acceptable forms for proof of residency include: current vehicle registration, property tax bill, residential lease agreement, current utility bill, and valid driver’s license.
Please note: Proof of Residency must include the applicant’s name and the address within the District.
- Where do I place my residential permit sticker?
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Your permit sticker should adhere to the lower left hand corner on the inside of the vehicle windshield.
- Can I use my residential parking permit on another vehicle?
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Permits are non-transferable and are only valid for the assigned vehicle.
- What are the renewal periods for residential parking permits?
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The renewal periods are annually for home owners and semi-annually for renters.
- How do visitors of the residents park in the residential zones?
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Each resident may apply for guest permits at the time they obtain their residential parking permit. Two guest permit hang tags are available per residence.
- How do services vehicles park in the residential area?
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Company vehicles must use a resident guest pass. For an extended stay, vendors may apply for a temporary hang tag through the Parking Management Office. These will be considered on a case-by-case basis.
Employee Parking Discount
- How do I apply for the employee discount on parking rates?
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Your employer must submit a list of employee names and whether they are full-time or part-time to the Parking Office. You as an employee must then mail or email a copy of your paystub to the Parking Office that shows your name, employer’s name, number of hours worked and time period worked. Your paystub must be dated within 16 days of submittal.
- How do employees who do not have access to a computer or email receive their discount code?
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Employees may pick up their discount code by stopping by the Parking Management Office located at 416 W Spring Street in the Spring Street Parking Deck.
- What parking areas are available to employees at the discounted rate?
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All on street pay spaces in the Entertainment District are available to employees at the discounted rate except for those on Dickson Street, Watson Street, and St. Charles Avenue.
- What times are the 90% employee discounts in effect?
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The employee discount is in effect at all times, 24/7.
- Are the employee discounts available in the parking lots?
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No, the discounts are only available in the designated street spaces.
- How do I receive and use my employee discount?
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The Parking Management Office will verify your employment and send you an email with your discount code. This code can be used at any on street pay station to discount your parking fee. You can contact the Parking Management Office at 479-575-8280 or parking@fayetteville-ar.gov.
- How many discount code uses do I get?
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If you normally work 35 hours or more per week, your discount code will be available to use up to 22 times per calendar month. If you normally work less than 35 hours per week, your discount code will be valid for 18 uses per calendar month.
- How often do I have to apply for my employee discount code?
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Employees must submit a copy of their paystub to the Parking Management Office monthly, within 16 days or less prior to the end of the month to receive their discount code for the following month. A reminder to renew your discount code will be emailed one week prior to the first of the month.
- Can I, as an employer, have all of the discount codes for my employees sent to my business email?
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The preferred method is to issue each employee their discount code directly. Please contact the Parking Office if different accommodations need to be considered.
- How do business owners apply for employee discount?
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Business owners must submit their request in writing to the Parking Management Office that states the business that they own. Each owner will be granted a discount code. Up to two owners per business. This request may be submitted via email at parking@fayetteville-ar.gov or mailed to 113 W Mountain Street, Fayetteville, AR 72701.
Ticket Information
- Why did I receive a ticket while parked on the Square?
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Two-hour free parking is available on the Downtown Square. Two-hour parking allows patrons to park for up to two consecutive hours within a four-hour time period. You must leave the Square on or before two hours have passed from the time you first arrived. You may not return to the Square until four hours have passed from the time you first parked. This ensures that these spaces are made available for customers visiting the area businesses and restaurants. You should park in one of the long-term parking areas if you plan to stay longer than two hours.
- How long do I have to pay the parking ticket?
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Payment is due within 14 days of the date of issue. Please be sure to include the ticket with the payment so that it will be applied properly. Failure to remit payment promptly will result in the issuance of a summons and increased fines.
- My parking Ticket is due today. May I make a payment over the phone or online?
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Payments cannot be made over the phone. However, if you have your Ticket number or license plate number, you can make payments online at https://fayetteville.citationportal.com.
- I have a Hang Tag and parked at a permit-eligible surface parking lot but still received a ticket. Why?
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One reason would be that the Hang Tag was not displayed properly. The Hang Tags must be displayed from the rear view mirror of the vehicle so that the sticker is clearly visible from the front of the vehicle. If the Hang Tag is lying on the dashboard, it is not displayed properly.
- I have a Hang Tag for a permit-eligible surface parking lot but forgot to put it on my rearview mirror. Can my ticket be forgiven?
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Parking tickets may be appealed (contested) online at www.fayetteville.citationportal.com. Please DO NOT pay the ticket while it is in the review process. An email response will be sent once the review is completed.
- I received a ticket in the Pay and Display lot. If I bring in my receipt from the lot, will you void the ticket?
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Parking tickets may be appealed (contested) online at https://fayetteville.citationportal.com/. Please DO NOT pay the ticket while it is in the review process. An email response will be sent once the review is completed.
- I mistakenly paid the wrong meter / stall number. Can my ticket be voided?
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Parking tickets may be appealed (contested) online at https://fayetteville.citationportal.com/. Please DO NOT pay the ticket while it is in the review process. An email response will be sent once the review is completed.
- I received a ticket that says Against the Flow. Is it a mistake?
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Parking against the flow of traffic is prohibited by city Ordinance 72.06 Method of Parking (below) and the State of Arkansas.
72.06 Method of Parking Pursuant to A.C.A. ’27-51-1301, a vehicle parked on any street in the city shall be parked on the right-hand side of the street, headed in the direction of traffic with its right-hand wheels parallel to and within 18 inches of the curb, except where streets have been marked for angle parking, and except that, on one-way streets, vehicles may be parked on the left-hand side of the street, unless parking is prohibited on such side. In every case, a vehicle shall be parked entirely within any lines or markings on the street designating parking spaces.
Parking against the flow creates an unsafe traffic condition because it requires vehicles to cross a lane of oncoming traffic when exiting the parking space.