The Central Dispatch Center is a 24-hour operation that provides emergency and non-emergency call taking and dispatching for police, fire, and city services as needed. The Central Dispatch Center is also the Public Safety Answering Point (PSAP) for Fayetteville 9-1-1 calls, which includes transferring emergency calls to the appropriate agencies as needed. The Central Dispatch Center strives to handle all calls in a professional, accurate, and timely manner. It is also a goal to continue to improve the training program for all dispatch employees.
The Fayetteville Police Department Central Dispatch Center training program is certified with the Association of Public Safety Communications Officials (APCO). The APCO Agency Training Program Certification requires our dispatch center to meet certain training standards including public safety call taking, law enforcement dispatching and fire service dispatching. The Central Dispatch Center submitted their training program and related material proofs to APCO for compliance review. We first obtained certification in 2010, and re-certify on a three year cycle.
NCMEC (National Center for Missing & Exploited Children) Certified
The Fayetteville Police Department's Central Dispatch Center, through training and adoption of best practices, is a certified National Center for Missing and Exploited Children (NCMEC) 9-1-1 Call Center Partner. The Fayetteville dispatchers completed 121 hours of specialized training related to missing and/or sexually exploited children. The Fayetteville Police Department's Central Dispatch Center is ready to respond to any emergency related to missing, abducted, or exploited children.
Smart911 is a free service for Arkansas citizens to create a Safety Profile for their household that can provide information to 9-1-1 and emergency management officials during an emergency. Smart911 offers the ability to provide additional information during a 9-1-1 call in order to enhance emergency response, and the ability to answer questions for emergency management to better plan for and respond to disasters.