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1. I received a ticket on the Square, but I was not there over two hours. Why did I receive the ticket?

Two-hour free parking is available on the Downtown Square. Two-hour parking allows patrons to park for up to two consecutive hours within a four-hour time period. You must leave the Square on or before two hours have passed from the time you first arrived. You may not return to the Square until four hours have passed from the time you first parked. This ensures that these spaces are made available for customers visiting the area businesses and restaurants. You should park in one of the long-term parking areas if you plan to stay longer than two hours.

2. I arrived at my car just as the Enforcement Officer was issuing me a ticket. Why can’t the officer void the ticket?

Once the license plate number of the vehicle has been entered into the Enforcement Officers handheld device, they must complete the ticket. The handheld device does not allow them to stop the issuing process. Any ticket dispute must be handled in the office. It would not be ethical to allow the officers to pick and choose whose ticket is voided.

3. How long do I have to pay the parking ticket?

Payment is due within 14 days of the date of issue. Please be sure to include the ticket with the payment so that it will be applied properly.

4. My parking ticket is due today. May I make a payment over the phone or online?

Payments cannot be made over the phone. However, if you have your ticket number and license plate number, you can make payments online.

5. I have a Hang Tag and parked at a red-top meter but still received a ticket. Why?

One reason would be that the Hang Tag was not displayed properly. The Hang Tags must be displayed from the rear view mirror of the vehicle so that the sticker is clearly visible from the front of the vehicle. If the Hang Tag is lying on the dashboard, it is not displayed properly.

6. I have a Hang Tag but forgot to put it on my rearview mirror. Can my ticket be forgiven?

No, the Hang Tags are not vehicle specific and must be properly displayed to be valid. If you do not have your hang tag you must pay the meter to avoid issuance of a parking violation.

7. I received a ticket in the Pay and Display lot. If I bring my receipt from the lot in, will you void the ticket?

The receipt issued from the Pay and Display machine is not specific to any vehicle, so the receipt alone would not be sufficient for voiding a ticket. To assist with any issues, the Enforcement Officers will now be taking a picture of the dashboard of all the vehicles ticketed in the Pay and Display lot.

8. I mistakenly paid the wrong meter. Can my ticket be voided?

No, time must be on the correct meter. There is no way for the Enforcement Officers to know who placed the time on any meter. When parallel parking, the correct meter will be in the front of the vehicle. When parking in one of the lots, the correct meter will be either in the center of the vehicle or on the driver’s side (left).

9. I received a ticket that says Against the Flow. Is it a mistake?

Parking against the flow of traffic is prohibited by city Ordinance 72.06 Method of Parking (below) and the State of Arkansas.

72.06 Method of Parking
Pursuant to A.C.A. '27-51-1301, a vehicle parked on any street in the city shall be parked on the right-hand side of the street, headed in the direction of traffic with its right-hand wheels parallel to and within 18 inches of the curb, except where streets have been marked for angle parking, and except that, on one-way streets, vehicles may be parked on the left-hand side of the street, unless parking is prohibited on such side. In every case, a vehicle shall be parked entirely within any lines or markings on the street designating parking spaces.