Digital Inclusion Plan

The City of Fayetteville is working to improve equitable access to digital services and programs. During 2018, the City will work with stakeholders and the public to identify existing conditions, goals, and recommendations for improvement. 

Digital Inclusion


  • Fayetteville has been recognized as a small city that rivals big cities in its digital practices. The City invests progressively in its digital backbone for delivery of services to citizens. Upgrading the City’s building network connectivity will improve our digital infrastructure for enhanced and efficient government operations and access to city services.
  • The City recently upgraded its City-Wide Institutional Network to increase broadband speeds and implement public Wi-Fi networks around select public facilities, particularly parks.
  • A new ordinance for Small Cell Facilities siting was passed by the City Council in November to define internal procedures for working with providers as they implement the new small cell technologies in public rights of way and private property.
  • To learn more about Small Cell installation in the City, click here. 
  • In addition to the infrastructure planning for high speed networks for city operations and services, an equally important goal is to enhance access for all citizens to affordable broadband services.

In Process

  • Digital inclusion for all residents for online learning, access to job banks, closing the homework gap, and increasing ways in which citizens can be civically engaged online will comprise the city’s new digital equity strategy
  • The Digital Inclusion Plan will include public policy priorities for furthering digital equity in Fayetteville for consumers, citizens, students, job seekers, and entrepreneurs so that we can advance digital equity in ways that will allow us to have a meaningful impact on the lives of residents
  • Working in partnership with the Fayetteville Library, Fayetteville Public Schools, the University of Arkansas, citizens, and industry partners, the city’s Digital Inclusion Plan will build equity awareness and accommodations into all city departments and public services

Public Engagement Events Held Thus Far

The City is partnering with the Fayetteville Public Library to offer a series of public events on the topic of digital inclusion.  The following three events were LiveCast from the library, and are available for viewing at the links below. 

Thursday, May 17, 2018, 6:00 to 7:30 p.m.
Fayetteville Public Library Walker Room
Advancing Digital Equity and Broadband Opportunities for Residents of Fayetteville

Joanne Hovis, CEO of the Coalition for Local Internet Choice, engaged with community members to discuss ways to raise awareness about the importance of digital equity and build strategies and opportunities for advancing high-speed broadband for all residents.  Joanne co-authored “The Emerging World of Broadband Public–Private Partnerships: A Business Strategy and Legal Guide,” which was published by the Benton Foundation. Click here to view the LiveCast.

Thursday August 30, 2018, 5:30 to 7:00 p.m.
Fayetteville Public Library Walker Room
Digital Readiness Community Forum

Local expert, Dr. David Fredrick, will present  "The Future of Homework," a brief talk about how education will continue to require access to high-speed internet. In the last hour, attendees will brainstorm ideas for improving digital literacy in Fayetteville. Click here to view the LiveCast.

Wednesday, September 19, 2018, 5:30 to 7:00 p.m.
Fayetteville Public Library Walker Room
 "Internet Access—Quality and Affordability in Fayetteville"

A moderated discussion with representatives from three broadband providers— AT&T, Cox, and OzarksGo—on the state of internet service in Fayetteville. Click here to view the LiveCast.

Task Force Members

  • Michelle Gibeault, University of Arkansas Librarian
  • David Johnson, Fayetteville Public Library Director
  • Rob Qualls, Fayetteville Public Library Board Member
  • Eric Hatch, Fayetteville Public Schools Director of Information Systems and Technology
  • Kyle Smith, City Council Member, Ward 4
  • Keith Macedo, City of Fayetteville Director of IT
  • Susan Norton, City of Fayetteville Communications Director
  • Peter Nierengarten, City of Fayetteville Sustainability and Resilience Director
Digital Inclusion Project Timeline