Digital Infrastructure

Within Fayetteville’s 2015-2019 Capital Improvements Plan, the City identified several major projects to enhance the digital backbone infrastructure of the City.

The replacement of our current Enterprise Resource Planning (ERP) System is a very high priority in order to improve internal processes, reporting, and the ability to provide a higher level of service to our citizen and business owners. Many of the planned improvements will include self-service portals and increased access for citizens and business owners to interact with the City via online services. The project was launched in October 2015 and is expected to take 18 months to complete.

Many of the changes that citizens and businesses will notice will occur in summer and fall of 2017, when the City upgrades many of its payment websites as part of the final phase of the ERP project. An approximate rollout schedule is below.

  • Core Financials July 2016 - The City transitioned to a new financial system on July 25, which includes modules related to accounts payable, accounts receivable, purchasing, budget, miscellaneous billing, revenue collections, and purchasing. The project was completed on time and on budget.
  • Human Resources/Payroll October 2016 - The City transitioned to a new Human Resources/Payroll module on September 26. The project was completed on schedule and on budget. The new module included a self-service portal that allows staff to enroll in paperless payroll checks and provided online access to paycheck, W2’s, and various payroll related information. The online portal will decrease the amount of time payroll staff allocate to printing documents and retrieving historical payroll related information for staff. The portal also allows staff 24 hours access to payroll related information.
  • Utility Billing June 2017 - The City transitioned to a new Utility Billing software system on June 12. The new utility billing software will allow real time inquiry and payments via an upgraded online utility payment website. Once the new utility billing online payment website is operational, the City also plans to upgrade their miscellaneous billing websites to enhance customer options related to the Airport, Recycling and Trash, and Transportation.

Other IT Improvements:

Development of a City-Wide Institutional Network - Network connectivity upgrades to City facilities were completed in the fall of 2017, which provided increases in network speed to the majority of facilities and a decrease in annual expenses. The implementation of Wi-Fi to various public facilities was complete in February 2018 and was funded by the savings from City facility network upgrades. Additional information regarding public Wi-Fi can be found here.

Upgrade to the Storage Area Network
- This project provides storage for the City's increasing data needs. In order to provide fast, reliable access to data, a centralized enterprise class storage system is required. As the City utilizes technology and applications to improve efficiency and productivity, more data is produced.

Upgrade to the GIS System - This project is to upgrade and expand the City's base GIS computer hardware, software, and data collection systems to accommodate growth in the system's applications and user base. Geographic Information Systems (GIS) are organized collections of computer hardware, software, geographic data, and personnel designed to efficiently capture, store, update, manipulate, analyze, and display all forms of geographically referenced information. This system provides necessary information for planning, engineering, Hansen, and public utility projects. Additionally, GIS provides applications to assist many city divisions including Police, Fire, Transportation, and Parks & Recreation.

Web Site Technical Improvements
- This project provides funding for expansion, enhancements, third-party application integration, promotion, and maintenance of the City of Fayetteville's website. utilizes a hosted Content Management System (CMS) that is configured and maintained by Civic Plus. The CMS allows end users to add, edit, and approve the content that is displayed on the website.

- This project is to provide comprehensive cyber security training across the City, helping to mitigate security risk and improve security posture. This holistic approach to cyber security would provide internal and external penetration testing to ensure the network is as secure and protected as possible. This training will help to manage the problem of social engineering and phishing attacks. Training will start in 2018 with alternating penetration testing every other year through 2022.

Digital Signage - This project is to purchase digital signs for every point of public contact in a city building such as City Administration, Police Department, District Court, Animal Shelter, etc. Digital signage is a cost-effective means by which the City can communicate to the public timely and relevant information. Digital signage allows information and messages to be easily changed and updated, helping ensure accuracy and immediacy. The displays offer many advantages over printed posters, handbills and permanent signs because the information can be changed quickly and easily and there is no waste so paper costs are reduced and distribution costs are minimal.

City Hall AV Renovation - This project is to replace the audio/visual systems in the meeting rooms in the City Administration Building. Replacements of the A/V components with a system-based approach will bring the installations up to date, allow for future expansion and capacity, and make the operation of systems consistent from room to room. This will also provide for better ergonomics and ease of use, integration of the systems with other presentation and distribution systems, and modernize the systems overall. Staff will consolidate the management of A/V resources under one division to provide for better budgeting and support. Meeting rooms 326 and 219 were completed in 2016 and the final piece of this project is to upgrade room 111 and it will be completed in 2018. 

Television Center Digital Conversion - This project was completed in 2017 and upgraded the production and distribution systems at the Television Center to High Definition, fully digital systems, bringing the installation to par with current television technology. 

Access Control & Security Upgrade
- This project is to upgrade and expand the City's access control and security system. Over the past five years, the City has consolidated access control systems for better control and greater efficiency. The City Administration building is in need of additional doors and security cameras to be able to effectively lock down and provide enhanced security to employees. Additions such as locking down the basement and stairwells will limit exposure to the building and help to mitigate risk. Work is expected to begin in fall of 2017 be complete by spring of 2018.